Terms & Conditions

Last Updated: October 26, 2026

Welcome to the Aquarium of Guam website (“Website”). These Terms & Conditions (“Terms”) govern your access to and use of this Website and any services, content, memberships, donations, ticket purchases, experiences, programs, and other offerings made available through the Website.

By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please discontinue use of the Website.

1. About Aquarium of Guam

This Website is owned and operated by Aquarium of Guam (“Aquarium,” “AoG,” “we,” “our,” or “us”).

Aquarium of Guam is a visitor attraction and educational institution dedicated to inspiring appreciation, understanding, and stewardship of marine life through engaging experiences, conservation initiatives, and community programs.

2. Changes to These Terms

We may update these Terms periodically to reflect changes to our operations, Website functionality, legal requirements, or services.

Any revisions will become effective upon publication on this Website. Continued use of the Website after updates are posted constitutes acceptance of the revised Terms.

3. Website Access and Use

You may access and use this Website solely for lawful, personal, and non-commercial purposes.

You agree not to:

  • Use the Website in violation of any applicable law or regulation.
  • Interfere with Website functionality or security.
  • Attempt to gain unauthorized access to systems, servers, or databases.
  • Use automated software, bots, spiders, scrapers, or similar technologies to collect data.
  • Upload or transmit malicious code, viruses, or harmful content.
  • Engage in activity that could damage, disable, overburden, or impair the Website.

We reserve the right to suspend or terminate access for users who violate these Terms.

4. Intellectual Property

All Website content, including but not limited to:

  • Text
  • Graphics
  • Photographs
  • Artwork
  • Videos
  • Audio
  • Logos
  • Trademarks
  • Service marks
  • Educational materials
  • Software and code

is owned by or licensed to Aquarium of Guam and is protected by applicable intellectual property laws.

Unless expressly permitted, no content may be copied, reproduced, modified, distributed, published, sold, or otherwise used without prior written consent.

Nothing within these Terms grants any ownership rights in Aquarium of Guam intellectual property.

5. User Content and Submissions

The Website may allow users to submit content, including:

  • Reviews
  • Feedback
  • Comments
  • Photos
  • Videos
  • Testimonials
  • Contest entries
  • Social media submissions

By submitting content, you represent that:

  • You own the content or have permission to share it.
  • The content does not infringe on third-party rights.
  • The content is not unlawful, defamatory, abusive, offensive, misleading, or fraudulent.

You grant Aquarium of Guam a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, display, distribute, and promote such content in connection with Aquarium activities, marketing, education, fundraising, and communications.

We reserve the right to remove content at our discretion.

6. Online Purchases

The Website may allow the purchase of:

  • General admission tickets
  • Memberships
  • Educational programs
  • Events
  • Guided experiences
  • Gift cards
  • Merchandise
  • Donations

All purchases are subject to availability and applicable terms.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We reserve the right to cancel orders resulting from pricing errors, fraud, misuse, or technical issues.

7. Tickets and Admissions

Tickets purchased through the Website:

  • Are valid only for the date or period specified.
  • May not be resold without written authorization.
  • May not be duplicated or altered.
  • Are subject to capacity limitations and operating schedules.

Aquarium of Guam reserves the right to refuse entry, cancel admission, or revoke tickets obtained through unauthorized or fraudulent means.

Admission policies, hours, exhibits, and attractions may change without notice.

8. Experiences, Encounters, and Special Programs

Certain experiences, including animal encounters, educational programs, special events, behind-the-scenes tours, SeaTREK®, and other immersive activities may be subject to additional conditions, waivers, age restrictions, health requirements, or participant agreements.

Participation is conditioned upon compliance with all applicable safety rules and program requirements.

Aquarium of Guam reserves the right to deny participation where safety considerations warrant.

9. Donations

Donations made through the Website support Aquarium of Guam’s mission, including:

  • Animal care
  • Conservation initiatives
  • Education programs
  • Community engagement
  • Facility improvements

Unless required by law, donations are non-refundable.

The Aquarium reserves the right to decline or return donations at its discretion.

10. Visitor Conduct

All guests are expected to conduct themselves in a respectful and safe manner.

Aquarium of Guam reserves the right to refuse admission or remove any individual who:

  • Violates applicable laws.
  • Behaves in a threatening, disruptive, or abusive manner.
  • Harasses guests, staff, volunteers, or contractors.
  • Damages property.
  • Disregards posted rules or staff instructions.
  • Endangers animals or exhibits.

Removal for these reasons may occur without refund.

11. Animal Welfare

The welfare of animals in our care is our highest priority.

Visitors may not:

  • Touch animals unless expressly permitted.
  • Feed animals except during authorized programs.
  • Throw objects into exhibits.
  • Disturb habitats.
  • Use laser devices or disruptive equipment near exhibits.
  • Engage in behavior that may negatively affect animal welfare and wellbeing.

Failure to comply may result in removal from the premises.

12. Photography and Videography

Guests may capture photographs and videos for personal, non-commercial use unless otherwise posted.

Commercial photography, filming, media production, influencer campaigns, or promotional use requires prior written authorization from Aquarium of Guam.

Certain exhibits or experiences may restrict photography for animal welfare, safety, operational, or intellectual property reasons.

13. Image and Media Release

By visiting Aquarium of Guam or participating in Aquarium programs or events, you acknowledge that photographs, video recordings, audio recordings, and livestreams may occur.

You grant Aquarium of Guam permission to use your image, likeness, voice, and appearance in:

  • Marketing materials
  • Educational content
  • News releases
  • Social media
  • Fundraising campaigns
  • Promotional communications

without compensation and without further approval.

Individuals who do not wish to appear in promotional materials should notify Aquarium staff upon arrival whenever reasonably practicable.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, or services.

These external resources operate independently from Aquarium of Guam.

We do not endorse, control, or assume responsibility for:

  • Third-party content
  • Privacy practices
  • Security measures
  • Accuracy of information

Access to third-party sites is at your own risk.

15. Educational and Informational Content

Information presented on the Website is provided for general educational and informational purposes.

While we strive for accuracy, Aquarium of Guam makes no representation that all information is complete, current, error-free, or suitable for any specific purpose.

Scientific knowledge, exhibit information, conservation data, and operational details may change over time.

16. Disclaimer of Warranties

The Website and all content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Aquarium of Guam disclaims all warranties, whether express or implied, including warranties relating to:

  • Accuracy
  • Reliability
  • Availability
  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee that the Website will be uninterrupted, secure, or free from errors or harmful components.

17. Limitation of Liability

To the fullest extent permitted by law, Aquarium of Guam and its directors, officers, employees, volunteers, agents, partners, affiliates, and contractors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

  • Use of the Website
  • Inability to use the Website
  • Reliance on Website content
  • Purchase or use of Aquarium services
  • Unauthorized access to information
  • Technical failures or interruptions

Where liability cannot legally be excluded, liability shall be limited to the maximum extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Aquarium of Guam and its affiliates, officers, employees, volunteers, contractors, and representatives against any claims, damages, liabilities, losses, costs, or expenses arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your infringement of another person’s rights
  • Any content you submit through the Website

19. Privacy

Your use of the Website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information and forms part of these Terms.

20. Accessibility

Aquarium of Guam is committed to creating accessible digital and physical experiences for all visitors.

If you encounter accessibility barriers while using the Website, please contact us so that we can work to improve access and provide assistance.

21. Governing Law

These Terms shall be governed by and construed in accordance with all applicable territorial and all applicable local, territorial, and federal laws and regulations.

22. Dispute Resolution

Any dispute arising from or relating to these Terms or use of the Website shall first be addressed through good-faith efforts to resolve the matter informally.

If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts located in Guam, except where applicable laws provide otherwise.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

24. No Drafter

No party shall be deemed to have drafted these terms and conditions. No term state in this document shall be construed against any party as its drafter.

25. Exhibits

The exhibit, if any, specified in this document and attached to this document is by this reference made a part hereof.

26. Contact Us

For questions regarding these Terms & Conditions, please contact:

Aquarium of Guam
The Plaza Shopping Center
1245 Pale San Vitores Road, Suite 400
Tumon, Guam 96913

Phone: +1 (671) 649-9191